Delivery & Returns

Returns Policy

What do I do if I need to return an item or order?

To return an item:

• Complete the returns note, detach it, and place it with all items you are returning inside your parcel. Items returned without this information may not be processed.
• Peel off the return label and stick it to the outside of your parcel.
• Post the parcel back to us. Sistaglam does not supply pre-paid returns for posting. We advise you send the items via Royal Mail (Second Class is the cheapest option). Make sure to keep your proof of postage.
• You can return all items within 14 days of dispatch. Items must be in their original condition with a completed returns note.

We cannot refund items that have been damaged, stained or marked in any way including by scent such as perfumes, deodorants or cigarettes.

It will take about ten business days from when we receive your returns to process a refund. All refunds are credited to the card used for the original purchase. If there are any problems with your refund, we will contact you.

What do I do if I need to exchange an order?

The rules for exchanges are the same as for returns. The only additional information we require is the details of what you would like to exchange your item for. Please specify if you simply require a different size or if you’d like to exchange your order for a completely different style. Please allow up to 10 days for an exchange to be processed.

What happens if I return my order after the 14 days?

If an order is returned outside of the 14 day policy, we cannot refund you and will send the item(s) back. The only exceptions are for orders sent to addresses outside of the UK and returns under the Distance Selling Regulations.

I want to return an item but can't find my dispatch paper. What can I do?

Send back your item in original condition within the 14 days, as outlined above. Replace your dispatch note with a piece of paper and write on

1. your order number (which you can find on your order and dispatch confirmation emails)
2. description of enclosed item(s) (e.g., short-sleeve blouse)
3. size of item(s)
4. item number(s) (which you can find on the individual item's label)
5. the quantity of items being returned
6. the reason for return (see below for accepted reasons for return):
   • A - Faulty/Poor quality
   • B - Not liked
   • C - Too big
   • D - Too long
   • E - Too short
   • F - Too small
   • G - Fabric/Material
   • H - Colour
   • J - Incorrect item received
   • k - delivered too late

Post your item(s) to

How do I know when you've received my returned items?

You may return your items using a recorded delivery service, which enables you to track your parcel online. As a cheaper option you may choose to send your items via Royal Mail and keep the receipt as proof of sending. We will send you an email confirming the return and the crediting of your account once we receive and process your items.

It may take up to ten days for your refund to show on your account. Please contact us within 14 days of returning your items if you have not been refunded.

An item I ordered needs to be repaired. Can I return it to you?

Items may not be returned for repairs after wear. However, if the item arrived faulty, please contact Customer Service at customerservice@sistaglam.co.uk

Can I get refunded for delivery charges?

Delivery charges are non-refundable. Once you send back an item you will be refunded for the value of the returned stock, minus the delivery charges. P&P is only refunded if your items were faulty/incorrect on delivery.

How long will it take to get my refund?

It will take approximately ten days from receipt of your return confirmation email. All refunds are credited to the card used for the original purchase. Our Customer Service team will contact you if there are any problems. Please contact us within 14 days of returning your items if you have not been refunded.

What if I received the wrong item?

If the item you receive is not the same as the one you ordered please contact Customer Service at customerservice@sistaglam.co.uk and we will advise you how to proceed. You must contact us within 7 days of receiving your order so that we can properly process the return.

What if I received a faulty item?

If the item you receive is faulty please contact Customer Service at customerservice@sistaglam.co.uk and we will advise you on how to proceed. If the item is not found to be faulty, you will not be refunded for delivery charges.

I think you refunded me the wrong amount? What should I do?

Please contact Customer Services at customerservice@sistaglam.co.uk or call 0845 1166525. Have your order number and the correct refund amount at hand. You must contact us within 7 days of receiving your refund for us to assist you.

Part of my order is missing. What should I do?

Please contact Customer Services at customerservice@sistaglam.co.uk or call 0845 1166525. Have your order number and the name of the missing item at hand. You must contact us within 7 days of receiving your order for us to assist you.