I want to return an item
To return an item:
- Complete the returns note, detach it, and place it with all items you are returning inside your parcel. Items returned without this information may not be processed.
- Peel off the return label and stick it to the outside of your parcel.
- Post the parcel back to us. Sistaglam does not supply pre-paid returns for posting. We advise you send the items via Royal Mail (Second Class is the cheapest option). Make sure to keep your proof of postage.
- You can return all items within 14 days of dispatch. Items must be in their original condition with a completed returns note.
We cannot refund items that have been damaged, stained or marked in any way including by scent such as perfumes, deodorants or cigarettes.
It will take about ten business days from when we receive your returns to process a refund.
All refunds are credited to the card used for the original purchase. If there are any problems with your refund, we will contact you.
I have worn my item. Can I still return it?
The item must be in its original packaging, with the relevant tags still in place and in a condition that would enable us to sell the item to someone else as new. In the case of shoes, this means they must not have been worn outside. In the case of underwear and swimwear, the item must not have been worn.
Can I return an item to one of your stores?
Items may be returned to stores for refund or exchange. Unfortunately we are unable to process refunds in store for customers who have paid for goods via Paypal. Please note: Some items may not be available in all stores for exchange.
Do I have to pay to return the item?
If you are a UK resident the returns process is free. If you are an overseas customer outside the UK then you will have to pay for the return of an item, please visit the delivery & returns section for instructions on how to return an item.
Can I exchange an item?
The rules for exchanges are the same as for returns. The only additional information we require is the details of what you would like to exchange your item for. Please specify if you simply require a different size or if you’d like to exchange your order for a completely different style. Please allow up to 10 days for an exchange to be processed.
I returned an item, but you say you have not received it
The item is your responsibility until we receive it.
What happens if I return my order after the 14 days?
If an order is returned outside of the 14 day policy, we cannot refund you and will send the item(s) back. The only exceptions are for orders sent to addresses outside of the UK and returns under the Distance Selling Regulations.